Sensitivity and Awareness Training






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Sensitivity and Awareness Training
,Objectives Understand the goals of the Centers for Medicare & Medicaid Services related to this technical assistance.
Define the impact of mental illness on people with Medicare. Recognize strategies for improving benefit counseling with people who have a mental illness. ,Partnering with SHIPs The Ombudsman is charged with working with the SHIPs to facilitate the provision of information to beneficiaries.
,Goals for SHIP Assistance Goal of the CMS Office of the Medicare Ombudsman (OMO) To assist SHIPs and other community partners to build bridges and expand the network of help to beneficiaries with mental illnesses, disabilities, HIV/AIDS and other vulnerable populations.
Pathway to Goal Fulfillment Collaboration with Partners. Development and implementation of a technical assistance program (TAP) focused on sensitivity and awareness of underserved populations and network expansion. ,Your Contributions Matter This training today is a conversation Share your experiences
Brainstorm successful techniques Conversation not just a presentation ,Definitions Mental Illness “Health conditions that are characterized by alterations in thinking, mood, or behavior…associated with distress and/or impaired functioning.”—Mental Health: A Report of the Surgeon General, 1999
“…No bright line separating health from illness, distress from disease.” – National Alliance on Mental Illness Mental Health “Mental Health refers to the successful performance of mental function, resulting in productive activities, fulfilling relationships with other people, and the ability to adapt to change and to cope with adversity.”—Mental Health: A Report of the Surgeon General, 1999 “Manifestations of mental disorders vary with age, gender, race, and culture.” – Healthy People, 2010 ,How Prevalent Is Mental Illness in the U.S.? Mental illness causes more disability than heart disease and cancer.
There are more than 200 mental disorders, with anxiety being the most common. More than a quarter of the population will experience an anxiety disorder during their lifetime. About 20% of American’s suffer from a mental illness. ,Conversation: Stigma of Mental Illness In your experience, how does the stigma, embarrassment, and denial associated with mental illness get in the way of helping beneficiaries?
Are you aware of any mental illness myths that you need to set aside yourself? ,Why Underserved? Stigma, embarrassment, denial
Emotions that may be experienced by beneficiaries, caregivers, or SHIP counselors
Lack of a clear line between health and illness Less than a third of people with diagnosable mental illness receive help.
,Your Role Build on existing Medicare benefit counseling skills by becoming more sensitive toward and aware of persons with mental illness.
Act within the parameters defined by your SHIP Director and training. SHIP Counselors are not expected to diagnosis or treat mental illness.
,Mental Illnesses You May Encounter
,Fact Sheets Depression
Anxiety Dementia ,Conversation: Depression, Anxiety, Dementia What do you do when a person: Cannot remember what they have selected, today or previously?
Starts becoming violent? Does not seem connected to reality? Wants to address all tasks associated with benefit selection at once? Does not believe they can make benefit decisions? ,Fact Sheets Counseling People with Mental Illness
,Medicare Benefits Counseling for People With Mental Illness
,Conversation: Developing Strategies for Success What do you do when a person: Becomes agitated?
Refuses or cannot provide information? Requests an increasing amount of your time? Will not stop talking about other problems in their lives? Speaks angrily to you? Cannot focus on the task at hand? ,Counseling an Anxious Beneficiary Tip Sheets
Counseling People with Mental Illness What Should you Do in a Difficult Conversation? Anxiety What are some of the difficulties that